Terms & Conditions


Welcome to EPORT TECHNOLOGIES (UK) Limited ("Eport") website www.goinghyderabad.com ("website"). This page sets out the terms & conditions that apply to your use of the website. Eport provides travel agency services including bookings of flight tickets, holiday arrangements, accommodation, car hire and other products and ancillary services ("Bookings") to its customers. Eport provides these services as an agent of relevant [TRAVELPACK LIMITED] operators. Any booking which you make or order through this website is subject to these terms and conditions and to the relevant operator's standard terms and conditions. Please read these terms & conditions carefully before you use this site or make Bookings.


By browsing and making Bookings you are agreeing to comply with and be legally bound by the following terms & conditions, which should be read together with this site's Privacy Policy.


Eport may change these terms & conditions from time to time by updating this page. You should check this every time you visit this Website to use our services provided through this Website to ensure that you are happy with any changes. If you continue to use or access the Website and the Services following any such changes, you accept and agree to be bound by all changes.


The terms "Eport" or "us" or "we" or "our" refer to the owner of the Site whose registered office is 54 Cole Gardens, Hounslow TW5 9RJ. The terms "you" or "user" refers to all users or viewers accessing this Website for any reasons.


IMPORTANT

Eport recommends that the Customer checks the details of the confirmed booking to satisfy themselves that all the details are as required i.e., choice of predetermined end of trip and it is the customer's responsibility to ensure that visas; inoculation and vaccination and all the necessary documents are in order prior to embarking on the journey.


BOOKING CONDITIONS


Operator's Terms & Conditions


Eport provides booking services as an agent of the operator at the prices advertised in its brochures or advertisements. Eport recommends that the customer read and understands the booking conditions and relevant general information sections set out in the Operator's brochures before making any Bookings. Additional Terms and Conditions are provided by each individual Tour Operator and/or accommodation provider once the booking has been confirmed. The customer should familiarize themselves with these Terms & Conditions. Eports Terms and Conditions are not transferable.


The Customers are subject to a Tour Operators Terms & Conditions once booking has been made.


ATOL Protection


The customers who pay for and make Bookings within the United Kingdom are covered under the Civil Aviation Authority under ATOL provisions. Eport acts only as agents for the ATOL licensed Tour Operators and absolves itself from any liability in this regard.


No Frills Flights, Low Cost or Budget Airlines


The Customer should note that the Bookings made for these flights are different from the Booking made for other flights viz. Scheduled Airlines and Charter flights. These flights are not covered by the protection under ATOL provisions and these Bookings are not subject to usual Eport method of business. Any changes to these bookings are rarely allowed and they should be considered as unchangeable. There may be no compensations payable in respect of any flight changes.


Travel Insurance


Eport recommends that all customers who have a confirmed booking obtain travel insurance as some Tour Operators may refuse travel in absence of the same. Eport recommends customers to carry all relevant documents.


Booking Cancellation/Amendments


In the event of the cancellations the deposits paid by the Customers are non-refundable unless the Customer cancels Booking due to the Operator making significant changes to the booking as a result of unusual and unforeseeable circumstances beyond Operator's or Airline's control.


No Bookings will be cancelled unless written authorization is received. All cancelled Bookings will be subject to an Eport administration charge. Should a Tour Operator give a refund, the Eport administration charge will be deducted at source and prior to the refund being sent to the customer.


Notification of Flight Changes


Should a flight be subject to a substantial change by the Operator or Airline then Eport will give reasonable notice, subject to circumstances prevailing at that time. We will notify the customers of any corrections, alterations or other information advised to us by the Operator concerning any bookings by either in writing, by email or orally if it is a major change. Conditions and terms stipulated in the Customer's tickets cover notification of minor changes. The Customer should not that should there be a delay in a change of flight times of more than 12 hours then any compensation is at the discretion of the Operator only. Any loss suffered is not Eport's Responsibility.


Flight and Accommodation


The customer must check that any airport at which they are to arrive is suitable for their own and their traveling companion's needs and requirements and this is not the responsibility of Eport in any event.


Receipt of Tickets


Eport will post or email tickets and Bookings 7-10 days prior to departure. In the event that the Customers have not received tickets and vouchers at least 7 days prior to the date of departures then the customer should telephone (0208 230 5185) or contact Eport's office as appropriate.


Infants


All infants must be under the age of 2 years on the date of return and any infant under 6 weeks must be reported to the airline. No seat is allocated to infants and do not have any baggage allowance.


Special Needs


All requests in this regard must be reported to the appropriate airline via an appropriate SPECIAL NEEDS REQUEST. Eport does not give any guarantee to any Customer that the Operator will comply with such request unless so directed in writing by the Operator. These special requests are subject to availability but not guaranteed.


Payments


Eport requires appropriate minimum deposit at the time of making Bookings or full payments in case of late Bookings prior to or at the same time as confirming booking. Where the Bookings are made 14days or less before date of travel the Customer must pay all sums due in cash or by credit/debit card.


All balances due should be paid by at least 3 days prior to date of departure. Failure by the customer in this regard will enable the booking to be automatically cancelled and deposit will be forfeited. Eport will send no payment reminders. Cheques should be made payable to "Eport Technologies Ltd". Should a cheque not be met on presentation for payment then an administration charge of £25.00 will ensue. No telephone payments will be accommodated. Should the customer wish to pay by card then they utilize the card booking slip provided or through Online Payment.


Car Hire (Where Applicable)


If you have booked car hire, your contract is with that specific car hire company. You have made your booking through Eport as agent for that car hire company, whose terms and conditions are available. Please ring Customer Services on 02082305185 to obtain a copy of the terms and conditions of the car hire company.


Please ensure you check all your booking details on your car hire voucher when you receive it. Special attention should be given to the documents you will need when you collect your car including your car hire voucher and valid driver licenses for all named drivers. You will need a valid credit card when collecting your car in the name of the lead driver (debit cards are not acceptable).


American Express and Diners Club


A fee of 2.5% will be incurred should these cards be utilised by the Customer


Credit Card Charges Other than American Express and Diners Club


Visa and Master Card payments incur a fee of 2%. Please note payment of any balance by cheque, Switch, Delta, Connect, Electron, Visa Debit, Maestro or Solo will not be subject to a charge.


Our Contact Details


To contact us Click here


WEBSITE CONDITIONS


Website Content


Website Content ("the Content") includes, but is not limited to, information, names, text, pictures, graphics, images, logos, icons, software and other content placed on it by clients, our third parties and us. The information includes, but is not limited to, personal, technical, commercial and other information pertaining to our Services, Website, clients and third parties placed on the Website. The contents provided by anyone other than us on the Website are those of the relevant parties and are not necessarily those of us.


The compilation of the Website and the Content is owned by or licensed to us and protected by copyright laws. This compilation includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms of use.


The Content is the property of Eport, its clients and third parties and protected by English Laws such as copyright, patent, design rights, trademark and other laws.


Terms of Use of the Website


You must :


  1. Access the Website and its contents only for lawful purposes in order to make Bookings and we reserve the right to withdraw or amend our agency services without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period.
  2. Use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the Website.

  • Use the Website only for the purpose of making Bookings or any other purposes authorized by us. You may however download, display and print one copy of the Content for your personal, non-commercial use only and you must retain all copyright, trademark and other proprietary notices contained in the Content. Use of the Website for any other purposes requires prior written permission from us.

  • Consent to the use of your personal information by us in accordance with these terms of use and our Privacy Policy.

You must not :


  • Use the Website for prohibited behavior; prohibited behavior includes, but is not limited to behavior which is harassing or causing distress, inconvenience, anger, provocation, frustration or anxiety to any person or disrupts the normal flow of dialogue within the Website.

  • Affect, restrict, limit, and inhibit any other person from using the Website.

  • Transmit or post obscene, unlawful, fraudulent, libelous, defamatory, vulgar, intimidating, offensive, abusive, racist, discriminatory, hateful, embarrassing, pornographic, profane, derogatory or otherwise objectionable content on the Website.

  • Transmit or post any content that would constitute or encourage a criminal offence, give rise to civil liability, violate any applicable law or regulation or damage the goodwill and repute of the Website.

  • Copy, reproduce, modify, display, publicly perform, distribute, resell, licene, transfer, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the Content in any way except for your own personal, non-commercial use.

  • Adapt, alter, or create a derivative work from the Content except for your own personal, non-commercial use. Any other use of the Content requires the prior written permission of us.

  • Violate the security of the Website to access data not intended for you by logging into a server or other user accounts.

  • Allow any other person to access the Website by sharing your username and password for an unauthorized purpose.

  • Create a link to the Website from another website or document without our prior written consent.

  • Attempt to probe scan or test the vulnerability of the Website, its software or network or to breach security or authentication measures without proper authentication.

  • Attempt to gain unauthorized access to the Website, the server on which our site is stored or any server, computer or database connected to the Website.

  • Establish a link from any website.

  • Introduce viruses, Trojans, worms, logic bombs, data bombs or other material, which is malicious or technologically harmful.

  • Attempt to engage in spamming, spoofing, flooding or loading the Website.

  • Use inappropriate (e.g. vulgar, offensive etc) user names

  • Impersonate

  • Use other users information to send unsolicited mails, e-mail, phone calls or faxes to promote or advertise your products and services.


Links


From time to time the Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the contents of that website(s). We have no responsibility for the content of the linked website(s). If you access a linked website, you are accessing it at your own risk.


You may not create a link to this Website from another website or document without our prior written consent.


Intellectual Property


We are the owner of all intellectual property rights in this Website. The names, text, pictures, graphics, images, logos, icons, web design, software and other content identifying Eport or third parties and their products and services are subject to copyright, design rights and trade marks of Eport and third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppels or otherwise any license or right to use any trademark, patent, design right or copyright of Eport or any other third parties.


The users must not copy, modify, license, create derivative works from, transfer, post, publish, transmit, reproduce, distribute display, publicly perform, resell, license, transfer, republish, download, post, broadcast, transmit, make available to the public, or in any way exploit any information, software and its compilation; this includes, but is not limited to, the design, layout, look, appearance and graphics or other material obtained through this Website; for commercial purposes which are protected by copyright, or any intellectual property rights or other rights anywhere in the world, or any derivative works with respect to such works in each case except with the prior written permission of us or the copyright owner or rights holder.


All trademarks reproduced in this Website, which are not the property of, or licensed to us are acknowledged on the Website.


Disclaimers and Limitation of Liability


The Website and the Bookings are provided on a "AS IS" and on an "IS AVAILABLE" basis without any representations or any kind of warranty, condition or commitment made, whether express or implied by law, to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for purpose of the Website and the Bookings, non-infringement, compatibility, security, accuracy and up-to-datedness of information, data and services.


Neither we, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Website for any particular purpose. You acknowledge that such information and material may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or material on the Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.


Neither we, nor our employees, nor any third parties under any circumstances take responsibility or liability for or make any representation, statement or expression of opinion or warranty, express or implied, with respect to the accuracy or completeness of the content displayed on the Website


Under no circumstances will we be liable for any of the following losses or damage (whether such losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of the Website regardless of the form of action.


We do not warrant that functions contained in the Content will be uninterrupted or error free, that defects will be corrected, or the Site or its software or the server that makes it available are free of viruses or bugs.


We aim to update the Website regularly, and may change the Content at any time. We also reserve the right, if needed, to suspend access to the Website or close it indefinitely.


Breach of Terms of Use:


You accept full liability and agree to defend and indemnify us from all claims, actions, proceedings, losses, damages, liabilities, costs and expenses, including reasonable legal fees, arising in any way for use of the Website and the Bookings or any violation of these terms of use by you or any users of your account. Unauthorized use of this Website may give rise to a claim for damages and/or be a criminal offence.


General


If there is any conflict between these terms and specific terms appearing elsewhere on the Website then the latter shall prevail.


If any of these terms of use are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms of use are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.


These terms shall be governed by and interpreted in accordance with the laws of England and Wales.


EPORT TECHNOLOGIES (UK) LIMITED 2007

54 Cole Gardens,
Hounlsow,
TW5 9RJ